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※The following is the troubleshooting method of "Step 1: Directly connects source to speaker", Please refer to the following instructions.

Language : 

Subject : 
Source or Speaker Issue
Solution : 
If there is sound from the speaker, please try other steps to solve the issue.
If not, the issue doesn't cause by ATEN product. Maybe you could contact and get support from the brand of the source or display to solve the issue first. Then, connect with ATEN product to see it's normal or not.