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※The following is the troubleshooting method of "Step 2. Change the cable to test if it works or not.", Please refer to the following instructions.

Language : 

Subject : 
Cable or Connection Issue
Solution : 
1. If it's LCD console, change and check the cable is suitable or not.  
If you use the PS/2 LCD console to connect the KVM which uses USB, please make sure the KVM cable you choose has the built-in PS/2 to USB converter.  Otherwise, the signal of keyboard/touch panel could be transmitted.
2. If the port connection is using network cable and KVM adapter, please change the cable or KVM adapter to check if it works or not.
3. If the port connection is using USB, please change a KVM cable to test if the cable is faulty or not.
If the step doesn't solve the issue, please try other steps.