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※The following is the troubleshooting method of "Step 1: Change a wired keyboard/mouse to test if it works or not.", Please refer to the following instructions.

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Subject : 
KVM Spec Limitation
Solution : 
Some of the KVM don't support wireless keyboard/mouse combo, please use the wired keyboard/mouse to test.
Besides, different type of KVM support different USB speed.  
If the KVM just support USB low speed or full speed, it couldn't support the keyboard/mouse that is using USB high speed.
If the step doesn't solve the issue, please try other steps.