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※The following is the troubleshooting method of "Step 3. Change different model of KVM adapter to check if there is display or not.", Please refer to the following instructions.

Language : 

Subject : 
Adapter Compatible Issue
Solution : 
For the same display type, there are different models of KVM adapters.
If customer uses the same series of KVM adapter, like KA 9series, change different series or different models, like KA 7series, to test if he could see the correct display or not.
If changing KVM adapter couldn't solve the issue, please try other steps.