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※The following is the troubleshooting method of "Step 2: Change different keyboard/mouse to test if it works or not.", Please refer to the following instructions.

Language : 

Subject : 
Compatible Issue
Solution : 
If you change different wired keyboard/mouse and it works fine, it might be compatible issue.
Unless it's mentioned in the spec, KVM doesn't support Bluetooth and some of wireless keyboard/mouse combo with special function.  You could check the supported keyboard/mouse at Compatibility List.  Below is the link.
If changing keyboard/mouse could solve the issue, please contact us on eSupport for further assist.  Below is the link.