ATEN Global Service Site


Subject :
	How to check if my laptop support USB-C Dock / Converter?

Description :
	The UH3230 does not work on my laptop Xiaomi Mi Notebook Air, a new device constantly appears and disappears in the tray.

Solution :
	The USB-C specification on some early generation Skylake CPUs was announced before the standard USB-C specification published. UH3230/UH3234 might encounter compatibility issue on these Skylake CPUs and cannot be fixed. For the newer Skylake CPUs, ATEN has used Xiaomi Mi Notebook Air 13.3" 2018 designed with Intel 7th-Generation Core Processor (Kaby Lake) to do the qualification and confirmed it can compatible with ATEN Dock series products without problem.

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