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Subject : 
CCVSR / image cut when switch to full screen mode on 4K monitors
 
Description : 
When viewing a recorded video in full screen mode on 4K monitors, player cuts the image about 1/4 of the right side of the screen. 
This happen only on 1024x768 recording, 1080p video record or playing in the window mode, it is working fine.
 
Solution : 
It is a known limitation due to insufficient memory for Java virtual machine on full screen mode on 4k/8k monitor.
 
For the CCVSR V2.1.201 or later version, the player will show a warning message of “Insufficient memory” when the window size over a predefined size.
There are no warning message for the previous versions of CCVSR Player.

The maximum window size depends on the type of the JAVA VM, users can install 64bit Java to solve this issue.
32bit Java VM - The predefined maximum window size is 3300x2048.
64bit Java VM - The predefined maximum window size is 5130x2160.

 
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