ATEN Global Service Site


Subject :
	HP GEN10 Issue / No display

Description :
	In order to save energy, HP new generation server GEN10 equips a mechanism that detects if a monitor is connected to VGA port or not: if no monitor connected then GEN10 will not send signal to VGA port. Customer reports that it works properly when a monitor is connected to GEN10, but no display when connecting through most of ATEN KVM.

Solution :
	HP recently releases new iLO F/W v1.3.5. After upgrade HP Gen10 Server to the iLO version and enable “VGA Port Detect Override”, we can confirm the no display issue on related models can be fixed. https://support.hpe.com/hpesc/public/home/driverHome?sp4ts.oid=1010145741 After upgrade to iLO F/W v1.3.5, open a browser and login. Go to "Security" -> enable "VGA Port Detect Overrode" and click "Apply", the configuration is completed.

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