ATEN Global Service Site


Subject :
	Unable to use mouse and keyboard on Server 2008 or Windows 7

Description :
	I have a CS1308 with firmware v1.5.149 and am having a mouse/keyboard issue. When I use on 2 servers of Windows 2008, the keyboard and mouse don't work. It feels like the USB connection gets on and off.

Solution :
	If you use Windows 7 or 2008 and are having intermittent USB connection on/off issue, please upgrade the firmware to v1.6.153. See the link below for details. http://www.aten.com/global/en/products/release-note/?action=release_note&type=firmware&eid=972 Besides the firmware upgrade, please also make sure you have installed the relative hotfix. https://support.microsoft.com/en-us/help/2416007/an-usb-device-may-intermittently-disconnect-and-reconnect-when-you-use-the-usb-device-in-windows-7-or-in-windows-server-2008-r2

Related FAQ :
	B Port 화면 출력 불
	KA / Tool bar missing
	CCKM / JDK 版本
	CN8000 - RS232支援
	CS1708A로그인 화면이 없습니다.


Was this information helpful?		Y N
Any commend for this FAQ?

Thank you for your valueable comment!!!!

If you need more assistance, please click the button on the right (Ask Question) and one of our experts will help you